What You Need to Know

Valley Presbyterian Hospital is launching the Telmediq secure communications application (formerly known as SmartPager) for a select pilot group of users on Aug 1st and Sept 1st.

What You Need to Do

Review the following training video, Two-Way Messaging in Telmediq, for a step-by-step guide on the application. An accompanying PowerPoint presentation with a detailed walkthough is available here.
Follow the instructions in Table 1 to install this mobile application yourself (it is quick!). You will need your Apple Store/Google Play Store username and password.

Quick Reference Guides:

Once you have installed the application, review the Quick Reference Guides below to better understand the various options on how to best use the application.

If you are a web console (aka Desktop) user, please refer to Table 2 for instructions on how to start.

Table 1:

How to download the app: For iPhone or Android

Video overview:

Installation and registration instructions:

1. On your phone, download the Telmediq app to your phone by using one of the following links (or, search for "Telmediq" in the app store):

Android: Download the Telmediq app from the Google Play App Store
iPhone: Download the Telmediq app from the Apple App Store

2. Once installed, tap the Telmediq icon to start the app

3. When prompted, enter your VPH e-mail address and accept the terms of use

4. Enter your VPH network password (the same password you use to log in to other systems)

5. Choose your own 4-digit PIN

6. Confirm your 4-digit PIN

7. Select "Allow" when Telmediq requests push notifications to be enabled

Table 2:

For Web Console Users:

Log into https://vph.app.telmediq.com/
Enter your User ID
Log in with your network password

Table 3:

For Super Users:

Super user training videos:

Scheduling in Telmediq Accompanying PowerPoint Presentation for a detailed walkthough HERE

User management in Telmediq Accompanying PowerPoint Presentation for a detailed walkthough HERE

Here is a link to our online HELP CENTER

Important: Telmediq’s 24*7 support line is 1.888.364.9305. Please note that regular business hours are 9:00am-5:00pm PST, Monday to Friday. Urgent callback support can be reached by dialing 1.888.364.9305 and using option 3. For non-urgent matters please email us at support@telmediq.com. Telmediq support may also be reached directly through the Telmediq application under “settings” then “info”.

Onboarding